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Overview: A comprehensive program targeting customer service IN’s and OUT’s, ideal for today’s competitive market. Program includes videos, stories, exercises, overheads, role-plays, and more for both managers and service personnel.
Key Benefits:
In short, The Service Pro provides the tools and techniques—and the all-important motivation—to raise service to levels that can give your organization a competitive edge.
Key Features:
Description:
The Service Pro combines knowledge of customer situations with the latest consumer research to explore better ways to service your customer. The Service Pro is a comprehensive program with everything you need to turn your customer service personnel in to “Service Pros” who truly care that their customers have a great experience. They are passionate about servicing their customers. They will earn repeat business . . . drive in valuable referrals . . . enhance your industry reputation.
The Service Pro Program consists of five basic training modules and one supplementary module, along with a step-by-step Facilitator’s Guide with instructions for running each module.
Training for Everyone
The Service Pro: Better, Faster, and Different
Package includes: